Consider your playing style, skill level, and preferred weight and grip. Contact our team if you need help choosing.

Keep your paddle clean and dry, avoid extreme heat, and store it safely between games. Follow any care instructions provided with your product.

Choose equipment that feels comfortable and suits your level of play. Reach out to our team for recommendations based on your needs.

Standard shipping within Malaysia takes 1–5 business days after dispatch. Delivery to East Malaysia or remote areas may take longer.

When your order ships, we will send tracking information to the email address used at checkout, when tracking is available.

Yes, on orders above RM250. The threshold is shown at checkout.

Costs and delivery times vary by location. The exact amount is shown at checkout.

Kindly email vetrasporting@gmail.com.

6 months from the date of purchase.

Each purchase is covered by one warranty claim only. Once a claim has been fulfilled (by replacement, repair or refund), the warranty on that purchase is used up.

Defects caused by manufacturing faults, within the 6-month period.

Damage from improper use or not following product instructions, impact or dropping, unauthorised modifications or repairs, and normal wear and tear.

Email vetrasporting@gmail.com with your proof of purchase or order details, plus photos or videos of the issue so Vetra can verify it.

No, the one-time warranty applies to the original purchase, so a replacement doesn't restart the 6-month period or grant a second claim.